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Loyalty Program

What is this?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

How do I join the UOI Rewards?

Customers with store accounts are automatically enrolled. If you do not have a store account, join today by clicking here to create your account.

How do I earn Points?

Just sign up for the program to get your first 50 points! You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu. Earn 10 Style Points for every $1 spent. Rewards are issued as coupons.

Reward Style Points
$5 Off 700
$15 Off 2,000
$30 Off 4,000

 

Note: Points are not earned for any shipping fees, taxes or discounts applied.

Points can also be earned by inviting friends via Facebook, Twitter, or E-mail. You will receive 100 points for each friend who completes a purchase over $30 via your personal referral link.

How do I redeem rewards?

First, you need to be signed in to your store account. Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward. Only one reward can be used per an order. Rewards can not be combined with any other promotional discount.


How do I use my rewards?

Rewards are issued as coupon codes. Remember to apply the reward coupon code on the payment page during checkout.

 

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

Do my points expire?

Yes. If you don't earn or spend any points in 12 months they'll expire.


What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately
Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unrolled. We'll unroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our normal contact details.

Points are non-transferable. UOI reserves the right to add or remove Points from an account at any time. Rewards are subject to change without notice.

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