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Shipping Policy

Orders will be shipped within 4 business days of checkout if placed before 2 PM CT. After 2 PM CT, orders will ship within 5 business days. Please note, during high volume times of year or on national holidays, orders may take a little longer to process. Once your order ships, we will send a shipping confirmation and tracking number for your order to the email address or mobile number provided at checkout. If you placed your order through Facebook, you will receive your shipping confirmation via Facebook Messenger.



Shipment Options and Rates


Here are our available shipping options and rates. For information about holiday shipping deadlines and in-store pick up, please see below. Please note, these do not account for shipping time to Alaska or Hawaii as these shipments often experience delays. All shipping charges are non-refundable.


Shipping Method

Cost

Order Placed

Order Delivered

Standard

FREE for orders $99+

By 2 PM CT

9-12 Business Days

Standard

$7.99

By 2 PM CT

9-12 Business Days

Priority

$14.99

By 2 PM CT

7-9 Business Days

UPS Ground

$15.99

By 2 PM CT

7-10 Business Days



APO/FPO/DPO Military Addresses


We are able to ship to military addresses at this time.


PO Box Shipments


We are able to ship to PO Boxes via the methods listed above.


International Shipments


We do ship to select international countries for a standard fee of $25. These can be found in the Country/Region dropdown menu at checkout. Please allow 4-6 weeks for your order to arrive.  All customs, duties, taxes and fees are the responsibility of the customer to pay at the time of delivery. Any package that is rejected and returned to UOI Boutique will be subject to return fees based on the costs we incur.


Additional International Shipping Options:



Country

Cost

Order Delivered

Notes

Canada DHL Express

$40.00

3-7 business days

Customs due on delivery

Australia DHL Express

$70.00

6-9 business days

Customs due on delivery



Holiday Shipping Deadlines


In order to receive your order before December 25th, please place your order before the dates below based on your preferred shipping method. Please note, these do not account for potential weather delays or shipments to Alaska or Hawaii. 



Shipping Method

Place Order By

Standard

December 10th

Priority

December 11th

UPS Ground

December 10th



Shipping Insurance


We partner with Route Shipping to offer our customers insurance options on their purchase and shipment to protect your purchase in the event it is lost, stolen, or damaged during the shipping process. Learn more about it here. To insure your order, toggle the shipping protection switch to “on” below the subtotal in your cart. 


Lost, Damaged or Missing Packages


We’re sorry to hear that you encountered an issue with your shipment. While we are not responsible for any package that is lost or stolen in transit, we are here to help you. Please contact us at uoicustomerservice@gmail.com with your order number and details about your experience and we’d be happy to assist you.


Multiple Shipping Addresses


At this time, we can only ship to one address per order. If you would like to ship to multiple addresses, please place an order for each address to which you wish to ship. 



In-Store and Curbside Pick Up 


UOI Boutique is pleased to offer in-store pick up at our locations in Sterling, IL, and Oregon, IL.  Please note, you must live locally to select this option. If store pick-up is selected at checkout, you will receive an email or text within 4 business days to let you know when your order is ready for pick up.


Visit Us:


UOI Boutique - Sterling, IL

311 1st Ave

Sterling, IL 61081

Tues-Sat: 10 AM - 6 PM

Sun-Mon: CLOSED


UOI Boutique - Oregon, IL

410 West Washington St

Oregon, IL 61061

Thurs-Fri: 11 AM - 6 PM

Sat: 10 AM - 4 PM

Sun-Wed: CLOSED



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