Twyla Sneakers - Snakeskin

This size chart is just a reference. Some styles may fit differently. Please see each item description for more details. If you are between sizes, we recommend going to the next size up. For more information on how a certain style fits, please contact Kristy at uoicustomerservice@gmail.com

On-Site or Store Purchases

To return an item to us, the item must be unworn, unwashed, in original condition, and have all original tags and parts attached. Damaged or altered items will not be accepted for return unless approved by our team. All returns must be sent back within 14 days of the order being received. Please note, final sale items are not eligible for return and include any item discounted 30% or more, as well as, intimates, swimsuits, makeup, gift cards, bodysuits, and accessories. Return shipping is the customer's responsibility.

Holiday Returns

Holiday gifts that comply with our return policy are eligible for returns by January 10, 2021. All items may only be returned for store credit. See above for full return policy.

Gift Cards

Gift cards are final sale and can not be returned or refunded.

Exchanges

If the item you ordered is in stock in the size and color you need, we are happy to make an exchange. To initiate an exchange, please email uoicustomerservice@

uoiboutique.com and we will get this process started. If the item is not available, we’d be happy to exchange your purchase for an item of an equal value. Please reach out to the email above with your request. 

If seeking an exchange due to an item that arrived damaged, defective, or was incorrectly processed, please contact uoicustomerservice@uoiboutique.com with your order number, photos of the product, and all relevant details about your experience. You must reach out to us within 24-hours of receiving your order to report a damaged item.

Return Request Process

All returns may be sent to the below address using the trackable shipping method of your choice. Please include a copy of your package slip within your return and retain your tracking number for your records. Your returned items will be reviewed upon receipt back to our store to ensure they are in line with our return policy. If approved, we will issue you a store credit for the value of your return within 3 business days of receipt. 

Return Address:

UOI Boutique

311 1st Ave

Sterling, IL 61081

Shipping and handling on your original purchase is non-refundable unless the order was incorrect or defective and previously approved by our customer care team.